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/ shipping information / returns & refunds Returns & Refunds
Money-Back Guarantee

We offer all our Customer's a 30-day money-back guarantee. on all our products. If you are not satisfied with your item, you can return it for a refund. Please note that if you ordered by Credit Card and return your item, you will be refunded, minus 4% of the total transaction fee. This is to cover the Credit Card charge that Visa and Mastercard charges us.


Price Drop Refunds

Under no circumstance will EB2k provide partial refunds on recently reduced-price products. Please do not contact us requesting a partial refund. The price which you pay at the time you place your order, is final once you have submitted your order to us. We appreciate your cooperation and understanding.


Return Merchandise Authorization (RMA) Form

If you wish to return a product for a replacement or refund, please fill out the following form. Someone will then contact you with a Return Merchandise Authorization (RMA) number and instructions on how to return your item(s). You will need to have this special number before shipping your product back to us. Some restrictions may apply but we will notify you.

Note: RMA numbers typically take between 48 and 72 hours to complete, so please be patient when waiting for yours!

 

Click Here to Submit an RMA Request

 

Make sure to fill out the form and receive the e-mail confirmation before sending back your product. All requests for return authorization must be made within the first year of the warranty period. Product(s) authorized for return must be returned with all original packaging, manuals and accessories in good condition. All RMA numbers issued by Easybuy2000.com are valid for ten (10) days. All returns must be received within this period. Late or incomplete returns may be subject to refusal. RMA numbers will NOT be extended or reassigned.

Please note that shipping charges are not refundable under any circumstances.

 

* Please note that if you send a product back from an Overseas Country (that is any Country that is not Canada) and you need to declare any Customs Value, please make sure you indicate that this is A DEFECTIVE MERCHANDISE RETURN and put down the Customs Value as $1.00. We will not accept any package returned to us that has a declared Customs Value greater than $1.00.

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